Frequently Asked Questions

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General Information

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Q1: What is an Assisted Living Home? How is it different from an old age home?

A: Assisted Living Homes (ALH) differ from old age homes. At NEMA, we welcome residents who need assistance with daily activities, nursing care, or dementia support. ALH caters to individuals requiring high levels of care and attention, serving as a step below a nursing home.

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Q2: What is NEMA's philosophy of care?

A: We follow a person-centric approach, meaning each resident has an individualized care plan based on their diagnosis, health condition, and engagement needs. We apply evidence-based methods aligned with the latest industry research and best practices, all within a home-like environment.

Visitation and Stay Policies

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Q3: Are there visiting hours?

A: We have an open-door policy. Family members can visit during regular hours but are encouraged to observe rather than actively participate in routines. This allows caregivers to establish a bond with residents. Prior scheduling is appreciated to minimize disruption to the senior’s structured routine.

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Q4: Are family members allowed to stay overnight?

A: Overnight stays are not encouraged, particularly for seniors with dementia, as it can disrupt their routine and adjustment period. Additionally, it may affect other residents’ well-being.

Room and Amenities.

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Q5: What amenities are provided in the room?

A: Each room includes an attached washroom, private/shared balcony (depending on location), a double or hospital bed, side tables, an armchair or sofa, a coffee table, and a wardrobe. Luxury rooms feature designer sofas. All rooms are equipped with a smart LED TV, air conditioning, and heating.

Admission Process.

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Q6: What is the process of admission?

Step 1: Initial Contact & Assessment

• Contact via phone or WhatsApp.

• Telephonic discussion about services and pricing.

• Facility tour invitation.

• Digital brochure and relevant details shared.

• Care requirements and financial feasibility assessment.

• Initial assessment sheet completed.

Step 2: Facility Visit

• Advance notification to clinical and facility managers.

• Meal sampling option for visiting families.

• Guided facility tour.

• Interaction with residents and care team.

• Room selection and reservation (valid for 24 hours).

• Option for a trusted representative to visit if the family cannot.

Step 3: Pricing & Contract Finalization

• Pricing based on room type and care level.

• Contract review and signing.

• Payment of registration fee and submission of required documents.

• Payment of security deposit, lease rent, and service charges.

• Room personalization based on resident’s needs.

Step 4: Move-In & Welcome

• Warm welcome with a bouquet and small celebration.

• Introduction to fellow residents and staff.

Pricing and Payments.

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Q7: How does pricing work?

Pricing depends on:

1. Duration of Stay: Respite care (<1 month), Short-term (1-3 months), Long-term (>3 months).

2. Care Level: Basic, Medium, or High, determined after a medical assessment.

3. Room Type: Economy, Deluxe, Luxury, or Suite.

4. Facility & Location: Single, Double (related seniors), or Twin sharing.

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Q8: What are the registration charges, security deposit, and petty cash amounts?

• Registration Charge: ₹10,000 (Non-refundable).

• Security Deposit: ₹2,00,000 (Refundable, used in case of emergencies).

• Petty Cash: ₹25,000 (For medicines, physiotherapy, special meals, travel, etc.). The balance must be topped up if it falls below ₹15,000.

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Q9: What is the process and mode of payment?

• Payments must be made between the 1st and 7th of each month.

• Accepted payment methods: UPI, Cheque, NEFT/RTGS.

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Q10: What if my parent passes away after booking a room?

A: The complete booking amount will be refunded in case of the resident’s passing before move-in.

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Q11: What happens to invoicing in case of death?

A: The full month’s fee is charged, with final settlement processed within 90 working days.

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Q12: What if I am not satisfied with the services and wish to move out?

A: We encourage feedback and strive for continuous improvement. If a resident still wishes to leave, a notice period per the contract is required.

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Q13: Can we do a trial stay?

A: No. NEMA is an established provider, and residents are expected to move in only when they trust our care.

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Q14: Can we get references?

A: References are provided once the family is almost certain about moving in.

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Care Services

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Q15: What does NEMA’s care include?

Healthcare:

• 24x7 nursing and care attendants.

• Medication management.

• Emergency response protocols.

• Assistance with daily activities.

Food:

• Nutritious, home-cooked meals tailored to individual needs.

Housekeeping:

• Cleaning and laundry services.

Entertainment & Engagement:

• Occupational therapy, music, games, and social events.

 

Q16: What does basic nursing care include?

• Medication and diabetes management.

• Diaper and bedsore care.

• Catheter and IV administration.

• Vital monitoring and emergency response.

 

Q17: How trained is the NEMA staff?

A: Our certified nurses undergo in-house training in geriatrics, dementia, and critical care. A senior Clinical Manager oversees operations, ensuring 24x7 staffing.

 

Q18: How does NEMA handle medical emergencies?

A: Emergency protocols are in place for medical, fire, and fall incidents. The team is trained to manage such situations efficiently.

 

Q19: Can residents personalize their rooms?

A: Personal furnishings, artifacts, and pictures are welcome. Special furniture may be accommodated if space permits.

 

Q20: Why is there no resident doctor at NEMA?

A: We consult specialists instead of an in-house MBBS doctor to ensure high-quality care.

 

Q21: Does NEMA have panel doctors?

A: Yes, we have specialists across various fields and strong hospital connections for priority consultations and discounts.

 

Q22: Is NEMA covered under insurance?

A: Unfortunately, assisted living is not covered by health insurance. However, post-operative care may be reimbursed if prescribed by a hospital.

Food & Nutrition

 

Q23: What kind of food is provided?

A: We serve nutritious Indian meals, including snacks, beverages, and festival-specific menus tailored to individual dietary needs.

 

Q24: Are special meals billed separately?

A: Regular customizations are included. Additional requests (e.g., extra non-veg meals, specific fruits) are billed separately.

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Death-Related Questions

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Q25: What is your protocol in case of death?

A: An empaneled physician handles procedures, and the primary family contact is informed immediately.

 

Q26: What happens if a family member is not present?

A: The body is kept in a mobile mortuary for up to 48 hours. In twin-sharing rooms, external arrangements may be required.

Safety & Security

 

Q27: Are cameras allowed in resident rooms?

A: No, for privacy reasons. Common areas are monitored via CCTV.

 

Q28: What security measures does NEMA follow?

A: Jewelry and cash are not permitted. Petty cash is managed by the unit head. Continuous supervision ensures residents' safety.